We answer your questions
FAQ
General
Can you help me with the insurance claim process?
Yes, we can help with the insurance claim process. We can work directly with the insurance company to ensure that the claim is processed quickly and accurately,and that all necessary repairs and restoration work are covered by the insurance policy.
What is the timeline for completing the restoration process?
The timeline for completing the restoration process will vary depending on the extent of the damage and the scope of the restoration work required. In some cases, the restoration process can be completed in a matter of weeks, while in other cases it may take several months. We will provide an estimated timeline for completion based on the specific circumstances of the fire damage.
Water
What is the process for water damage restoration?
The process for water damage restoration typically involves assessing the damage, removing any standing water, drying out the property, and repairing any damage caused by the water. We use a variety of equipment, such as pumps, fans, and dehumidifiers, to remove water and dry out the property.
How long does it take to dry out my property?
The length of time it takes to dry out a property will depend on the extent of the water damage and the type of equipment used for drying. In some cases, the drying process may only take a few days, while in other cases it may take several weeks.
What equipment do you use to remove water from my property?
We use a variety of equipment to remove water from a property, including pumps, fans, dehumidifiers, and air movers. The specific equipment used will depend on the extent of the water damage and the type of property being restored.
Do you offer mold remediation services?
Yes, we offer mold remediation services, which involve identifying and removing mold from a property. Mold remediation may involve cleaning and disinfecting affected areas, as well as repairing any damage caused by the mold.
Can you help me with the insurance claim process?
Yes, we can help with the insurance claim process. We can work directly with the insurance company to ensure that the claim is processed quickly and accurately,and that all necessary repairs and restoration work are covered by the insurance policy.
Fire
What is the process for restoring a home or business after a fire?
The process for restoring a home or business after a fire involves assessing the damage, securing the property, removing any debris or damaged materials, cleaning and deodorizing the property, and rebuilding or restoring any areas that were damaged. We will work with insurance companies to ensure that the restoration process is completed as quickly and efficiently as possible.
Can you help with the insurance claim process?
Yes, we can help with the insurance claim process. We can work directly with the insurance company to ensure that the claim is processed quickly and accurately, and that all necessary repairs and restoration work are covered by the insurance policy.
How do you handle the removal of smoke and soot from my property?
The removal of smoke and soot from a property typically involves a combination of cleaning and deodorizing techniques. We use specialized cleaning agents, air filtration systems, and other equipment to remove smoke and soot particles from surfaces and the air.
What is the timeline for completing the restoration process?
The timeline for completing the restoration process will vary depending on the extent of the damage and the scope of the restoration work required. In some cases, the restoration process can be completed in a matter of weeks, while in other cases it may take several months. We will provide an estimated timeline for completion based on the specific circumstances of the fire damage.
Can you restore items that have been damaged by smoke or fire?
Yes, we offer content restoration services, which involve restoring items that have been damaged by smoke, fire, or water. These services may include cleaning, deodorizing, and repairing damaged items, as well as packing and storing items during the restoration process.
Mold
How do you test for mold in my property?
We use a variety of techniques to test for mold in a property, including visual inspection, air sampling, and surface sampling. The specific testing method used will depend on the type of property being tested and the suspected presence of mold.
What is the process for mold remediation?
The process for mold remediation typically involves identifying and addressing the source of the mold growth, containing the affected area to prevent further contamination, removing the mold and any contaminated materials, and cleaning and disinfecting the area to prevent further mold growth.
How long does it take to remove mold from my property?
The length of time it takes to remove mold from a property will depend on the extent of the mold growth and the type of mold remediation techniques used. In some cases, mold removal may only take a few days, while in other cases it may take several weeks.
What equipment do you use to remove mold?
We use a variety of equipment to remove mold, including HEPA air scrubbers,negative air machines, and specialized cleaning agents. The specific equipment used will depend on the extent of the mold growth and the type of property being remediated.
Can you help me prevent mold from growing in the future?
Yes, we can provide advice and recommendations on how to prevent mold growth in the future. This may involve addressing any moisture issues, improving ventilation, and ensuring that any water damage or leaks are promptly repaired.
What is Mold Remediation?
Mold remediation is the treatment and removal of mold growth. It is stopping the environmental damage and growth of mold bringing the property back to a normal fungal ecology. It requires proper moisture removal and prevention to stop the growth and spreading of active mold colonies in the property including proper cleaning and treatment to eliminate mold spore contamination.

What are the typical symptoms of a mold allergy?
Mold is a type of fungus that produces spores that float in the air like pollen. Mold is an allergen that causes symptoms in most people. When you breathe in spores your body thinks they will harm you and then your body attacks it leading to many classic allergy symptoms. This reaction could be very bad for your body and could include symptoms such as sneezing, itchy skin, rashes, hives, itchy nose and throat, coughing, trouble sleeping, and trouble breathing. Always speak with a medical professional if you have or suspect someone is having these symptoms in your home.
These symptoms can be particularly dangerous in small children, elderly adults, and people with asthma. There is no way to prevent a mold allergy, but being able to lower the amount of mold in your home and workplace is the best way to handle this health problem.

If I have water damage in my home, do I need a mold treatment?
Cleanup and Mold Prevention Guidelines for Response to Clean Water Damage within 24-48hours to Prevent Mold Growth is outlined in the RESTOREASE, LLC Mold Remediation Standard of Practice. It can never hurt to bring in a mold specialist to provide a professional opinion on your personal circumstances. Feel free to schedule one of our specialists to come out for a free evaluation and second opinion of a water mitigation service to be sure you are not at risk of any mold issues. The rule of thumb is, if it was wet for longer than 24-48 hours then mold growth has begun!

How do I prevent mold and why does it grow?
If you mix moisture with organic materials, especially building materials, for too long you will inevitably end up with some type of mold growth. Mold prevention involves the control of temperature and moisture levels in water and vapor form. Wet materials that are not properly dried within 24-48 hours, especially porous and spongy materials, such as carpets, padding, cushions, wall or ceiling insulation that are not quickly dried properly can pose a big risk for potential mold growth. Keep a close eye on high incident locations like ceilings, floorings, under sinks, bathrooms, air conditioning condensate lines, and near plumbing for signs of moisture. You should also regularly monitor the relative humidity of the air in the property to be sure the moisture level is not exceeding 60% relative humidity which could put you at risk of mold contamination. Always feel free to subscribe and follow us on our educational RESTOREASE YouTube channel to see videos on what to look for and how to prevent mold in your home.

Can RESTOREASE provide a black mold test?
Yes, our professional mold inspection can supply a thorough mold assessment testing to be sent out for 3rd party analysis by one of the best labs in the country for all types of mold. The easy to read lab provided analysis report will give you great detail on the condition of the indoor environment of your home concerning mold. Finding what are known as toxic mold types, commonly referred to as “black mold”, in the home could be a serious issue and receiving prompt containment, removal, and decontamination is ideal.

Where is mold found?
Mold can be found just about anywhere where moisture can be found. Locations like showers, wallpaper, ductwork, carpets, furniture, attics, and bookshelves are very common. Anywhere that has high humidity levels has a high risk for mold growth.

I found mold in my home, what can I do now?
Call or chat with us now and we will schedule your home inspection ASAP. Seeing mold growth in your home can be extremely alarming and we are here to help you each step of the way.

Storm
What is the process for storm damage restoration?
The process for storm damage restoration typically involves assessing the damage, securing the property, removing any debris or damaged materials, repairing any structural damage, and cleaning and disinfecting the affected areas.
Can you help me with the insurance claim process?
Yes, we can help with the insurance claim process. We can work directly with the insurance company to ensure that the claim is processed quickly and accurately, and that all necessary repairs and restoration work are covered by the insurance policy.
What is the timeline for completing the restoration process?
The timeline for completing the restoration process will vary depending on the extent of the damage and the scope of the restoration work required. In some cases, the restoration process can be completed in a matter of weeks, while in other cases it may take several months. We provide an estimated timeline for completion based on the specific circumstances of the storm damage.
How do you handle damage from wind, rain, and flooding?
We use a variety of techniques to handle damage from wind, rain, and flooding, including drying out the property, repairing any structural damage, and cleaning and disinfecting affected areas.
What measures do you take to prevent further damage from occurring?
We take a variety of measures to prevent further damage from occurring, such as securing the property, boarding up windows and doors, and using tarps to cover any openings in the roof. We also provide recommendations on how to prevent future storm damage, such as improving drainage and reinforcing windows and doors.